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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 2	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 3	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q54-Q59):

NEW QUESTION # 54
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A. Alternating, time and counter-based
B. Absolute, counter-based
C. One time, time and counter-based
D. One time - no condition, time and counter-based

Answer: A

NEW QUESTION # 55
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining service level assignments
B. Determining responsibility for tickets
C. Reporting purposes
D. Determining fine-tuning settings
E. Controlling validity of the service catalog

Answer: A,B,C

NEW QUESTION # 56
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Operating hours
B. Service contract
C. Working calendar
D. Maintenance plan

Answer: A,C

NEW QUESTION # 57
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Define roles and responsibilities as part of a process transformation office.
B. Establish release management.
C. Integrate clean core practices in the end-to-end value process chain.
D. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
E. Establish regular housekeeping tasks and procedures.

Answer: C,D,E

NEW QUESTION # 58
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Data Workbench
B. Mass Change Account Data
C. Workflow rules
D. Manual migration

Answer: A,B

NEW QUESTION # 59
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